Privacy Policy

What we collect

Order and delivery details. When you place an order we collect your name, email address, phone number, delivery address and the products you purchase, so we can process, ship and support your order.

Account data. If you create an account or sign in with an email code, we store your email address, a securely hashed password (if you set one), your order history and active sign-in sessions. You can sign out of all devices from your account at any time.

Messages. If you contact us by email, Telegram or the contact form, we keep your messages and any photos you send so we can answer you.

Technical data. Like most websites, we receive your IP address, browser type and pages visited. We use this to keep the site secure, prevent fraud and abuse, and understand how the site is used.

Payments

Payments are processed on a third-party payment page. We do not receive or store your full card number or card security code. We receive only the information needed to confirm your payment status and match it to your order.

Cookies and similar technologies

We use essential cookies to keep you signed in, remember your cart, favorites and region, protect forms against automated abuse and keep the website secure. Some features, such as recently viewed products, are stored only in your browser. If you arrive through a referral link, we may store a referral cookie for up to 30 days to credit the referrer. You can clear or block cookies in your browser settings, but some features, such as sign-in and checkout, may not work without them.

How we use your information

We use your information to process and deliver orders, provide customer support, send order and account emails, prevent fraud and misuse, meet legal and tax obligations, and improve our website. We do not sell your personal information.

Who we share it with

We share information only as needed to run the store: shipping and logistics partners (to deliver your parcel, including customs clearance), payment providers (to process your payment), email and hosting providers, and authorities where required by law. These parties may process data in China and other countries where they operate.

How long we keep it

We keep order records for as long as needed to fulfil the order, handle returns and meet accounting and legal requirements. Account data is kept while your account is active. You can ask us to delete your account; we will delete or anonymize data we are not required to keep.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to object to or restrict certain processing. To make a request, contact us using the details below. We may need to verify your identity before responding. You may also have the right to complain to your local data protection authority.

Contact us

Email: catalog@whatstk.net
Telegram: https://t.me/whatstkhelp

We may update this policy from time to time. The date at the top shows when it was last changed.